WHAT IS AN OMNI CHANNEL AND WHY IS IT IMPORTANT?

Omni Channel Importance

Business Tips

October 30, 2022

Before we get into why an omni-channel is important, we need to explain what in the world an omni-channel is…

An omni-channel marketing strategy focuses on a brand’s presence across channels during the consumer buying process. Not to be confused with a multi-channel marketing strategy, omni-channel marketing is about the consumer’s seamless and consistent experience throughout their purchasing journey.

When successful, an omni-channel strategy can retain up to 89% of consumers. This is because consumers are more pleased when their experience is integrated across multiple online and offline marketing channels (stores, traditional media, mobile apps, social media), creating a responsive and coherent service.

When developing an omni-channel marketing strategy, you must:

Organize

Strategy Start by outlining your brand’s objectives. The same vision must be shared across all leadership and departments. Know the capabilities of other departments. An awareness of their limitations and boundaries can influence brainstorming and further strategy. The end goal is to know how to interact with the consumer in order to give them a grand brand experience.

Communicate Everyone must be on the same page. Know which of the channels consumers interact with the most, forming “touch points,” and detail those interactions to other departments. All insights should be shared, even if some may seem irrelevant to another team.

Consistency Although the channels are run by separate departments and entities, the brand voice, service, and storytelling must be consistent throughout. This, in turn, creates authenticity which leads to trust and consumer loyalty.

Leverage Data

Personalize Evaluating data gives insight into who the consumers are, their personas, and what they prefer. A better understanding of consumers leads to more untapped marketing opportunities and personalized content/services which increases consumer engagement.

Combine data systems One overarching system to collect and connect data streams instead of a bunch of confusing separated ones would streamline processes. Emphasize the importance of recording data in the same level of detail to teams in order to easily analyze it down the road.

Become Customer Centric

Personas – Create content that speaks to the different segmentations of personalities and demographics of your brand. Depending on their interests and how they interact with your brand, automate responses that lead to customer relationship building and lead nurturing.

Connect – Let the consumer behavior determine how the brand interacts. Connect with the consumer by observing how they initiate interactions and respond with the same level of transparency.

Analyze – Analytics will inform new strategies for outreach. Leadership should be willing to embrace and learn from the risk and mistakes that come with experimentation.

Collaborate Channels

Channels – Understand the different channels and platforms in order to create a personalized, consistent service. Whether in the physical store or online – all services should be linked.

Take it slow – Don’t try to tackle 100% of omni-channel at once. Activate channels one by one to scale and understand how best to use the data and communicate the brand. Start with mobile and work from there.

If this seems too overwhelming for you…

don’t worry, we got you! Let us handle your marketing and create an omnichannel strategy for you – fill our out client application here to see if we are a good fit!

Leave a Reply

Your email address will not be published. Required fields are marked *

pricing can be awkward, find a digital marketing agency that isn't

How Our Tailored Pricing Delivers What You Need

Let’s talk about pricing Whether you’re a business owner or a client, we find that pricing is…AWKWARD. You would think that maybe we would just have a set menu, but we recognize that every business is unique. Therefore, there is no one-size-fits-all solution when it comes to marketing strategies. Instead, we pride ourselves on offering […]

Business Tips

Our Simplified Method Makes Working With Us Hassle-Free

Simplified Method Is The Equivalent To Taking Off Your Bra or Pants When you return home after a day there’s nothing, like the feeling of taking off your bra or pants. It’s a liberating moment that brings a sense of relief and freedom. That’s what we aim to achieve with our simplified methods. A breath […]

Studio

Soigne'

SOIGNE’ – WHO IS SHE?

What is Soigne’? Our most common question is “what and who is Soigne’?” Well, Soigne’ itself translates to “well-groomed”, “neat” or better described in its adjective form as “dressed with great care and elegance ” – but who IS SHE??? She’s a vibe. We consider her an icon. And of course she a legend. She […]

Studio

Marketing Campaign

A MARKETING Strategy IS NOT UGC

Suppose you’re looking to build a successful marketing strategy. In that case, you might have heard about the power of user-generated content (UGC) – using content created by your customers or fans to promote your brand. But while UGC can be a great addition, it’s important to remember that a marketing strategy is NOT UGC. […]

Business Tips

you might also like

Need DIGITAL MARKETING Help?

We will get back to you as soon as possible to discuss your project!

While you can hire us in the traditional sense, we are always open to a collaborative trade. Whether it’s product-for-content or inviting us to your restaurant or hotel to take brilliant pictures, we will gladly capture the essence of your campaign.

WE LOVE TO COLLAB and GROW our COMMUNITY